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Report a missed collection

If you put the right bin/container out on your collection day and we missed it, we’re sorry. Tell us about it with this form and we will return to empty it within three working days - just remember to leave your bin/container out until we've been back to empty it.

We will not return to empty a bin/container if:

  • you did not put it out on time (by 7am, or 6am in Weymouth and Portland)
  • you had an advice tag explaining why it was not collected

You will need to wait until your next collection or take your rubbish to your local household recycling centre.

Please wait to report a missed collection until after 4pm, as the crew do not always follow the same collection order each week.

Data Protection Notice

The information you provide will be used by the Dorset Waste Partnership in the provision of services to you. It will not be used for any other purpose, unless you have requested information about other services. It will be held securely and will not be shared with third parties. See our data protection pages for more information.

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