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Report a missed collection

If you put the right bin/container out on your collection day and we missed it, we’re sorry. Tell us about it with this form and we will return to empty it within three working days - just remember to leave your bin/container out until we've been back to empty it.

We will not return to empty a bin/container if:

  • you did not put it out on time (by 7am, or 6am in Weymouth and Portland)
  • you had an advice tag explaining why it was not collected

You will need to wait until your next collection or take your rubbish to your local household recycling centre.

There is no limit to the amount of recycling you can put out for collection each fortnight. If your recycling collection was missed, or your bin was tagged, you can put out extra boxes of recycling only on your next recycling collection day. Put any paper and cardboard in the wheelie bin or boxes with lids to keep it dry, and keep glass separate.

Before reporting a missed bin:

If your street is on this list you do not need to report a missed collection.

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